FF7/Technical/New game

Symptoms

When I select New Game from main menu, screen goes black and nothing happens or the game crashes.

Causes

There should be a FMV played here, and it's not because game can't find codec to play it.

Solution

This is probably your fault - you unchecked installing DirectShow and DirectX drivers when installing the game. Game needs these drivers to show FMVs, so you must reinstall the game - checking to install these drivers. You can also try this solution if installing DirectShow don't help. Or this solution if you have some codec packs installed.

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